Description based on Specified Commercial Transactions Law



Name of operations manager

Miki Otsuka


1-18-7 101 Shimoishihara, Chofu, Tokyo 182-0034

Explanation of charges other than product price

Shipping fees, cash on delivery fees, and transfer fees may be charged in addition to the sales price.

Sagawa Express nationwide shipping

Yamagata Prefecture / Fukushima Prefecture / Ibaraki Prefecture / Tochigi Prefecture / Gunma Prefecture / Chiba Prefecture / Tokyo / Kanagawa Prefecture / Niigata Prefecture / Fukui Prefecture / Ishikawa Prefecture / Toyama Prefecture / Shizuoka Prefecture / Yamanashi Prefecture / Nagano Prefecture / Aichi Prefecture / Gifu Prefecture /Mie prefecture/Osaka prefecture

Aomori Prefecture / Iwate Prefecture / Akita Prefecture / Miyagi Prefecture / Wakayama Prefecture / Shiga Prefecture / Nara Prefecture / Kyoto Prefecture / Hyogo Prefecture / Okayama Prefecture / Hiroshima Prefecture / Tottori Prefecture / Shimane Prefecture / Yamaguchi Prefecture

Kagawa Prefecture/Tokushima Prefecture/Ehime Prefecture/Kochi Prefecture/Fukuoka Prefecture/Saga Prefecture/Nagasaki Prefecture/Oita Prefecture/Kumamoto Prefecture/Miyazaki Prefecture/Kagoshima Prefecture/Hokkaido

Okinawa Prefecture

*If additional shipping charges are required for remote islands or some areas, we will contact you after placing your order.

Click Post Nationwide flat rate 198 yen Depending on the size of the product, delivery via Click Post is possible.
Since it will be delivered by post, there is no delivery guarantee, so if you wish, you can change to Sagawa Express.
Please contact us if you are interested.

Application expiration date

We will ship within 3 business days excluding weekends and holidays. If payment is not received within 3 business days excluding the order date, it will be assumed that there is no intention to purchase and the order will be automatically canceled.

defective product

Please contact us within 7 days after receiving the product.
Please send us a photo showing the defect and once we have confirmed the defect, we will replace the product if it is in stock.
Please note that we do not accept returns for products that are in stock.

Please note that due to the color and texture expression depending on your display environment, the actual color and image may differ slightly from the actual product.

Sales quantity

Please check each product page.

Delivery time

We will ship within 3 business days after receiving your order.
(We generally do not ship on Saturdays, Sundays, and holidays.)

For pre-order items, please check the arrival time before placing your order. In the unlikely event that the product is not available, we will issue a refund.

Payment method

Credit card/Paypal/Paidy/Bank transfer

Payment deadline

Within 3 business days excluding the order date (excluding Saturdays, Sundays, and holidays)

Return deadline

We do not accept returns or exchanges due to customer convenience.
If the product is defective, please contact us within 7 days after receiving the product. For products that are in stock, we will exchange them for new products.

return shipping fee

If the product is defective, we will bear the cost.

Service name


telephone number

042-383-1020 (Due to the fact that we are often out of office, we ask that all inquiries be made by email so that we can respond equally to all customers.)

public email address

homepage address